How can NetMarketing Improve your Sales Performance?

I’ve added these to the blog as examples of how marketing and IT work together in mid-size and large organizations to create data-driven websites that are fun to visit.

I enjoyed working on these projects because they are perfect examples of how companies can dominate their industrial spaces with their web presence.

 

Sales Force Automation

Sales Force Automation systems are part of your company’s customer relationship management system. They automatically record the steps in the sales process. They include contact management to record contacts made with a customer, the reason for the contact, and follow up required.

The 3 most common pitfalls I’ve seen in a sales force automation strategy are (1) Incomplete or incorrect customer contact information (2) lack of training/organizational support enforcing use of the system (3) Customer contact follow up and measurement of the SFA initiative. See the NetMarketing B2B CRM article for more details on how you can address some of these issues.

e-Business
e-Business sites designed to directly generate revenue do one thing very well: attract customer traffic and generate revenue online. This is done by building web traffic and having the product as advertised and converting the sale online. See SEO – Generate Landing Pages for an example of optimizing your site based on actual inventory in your product database.

Doing business online takes advantage of”inbound marketing” and can incorporate social media such as this You Tube video to showcase your business.

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B2B Selling Through Technology

eMarketing Association Membership

eMarketing Association

Contact: netmarketing@comcast.net

I got my start in B2B internet sales and marketing 10 years ago as a Marketing Manager when I had an opportunity to pioneer the online marketing for a a modest $9 million company with a small sales and service staff. At the time I used traditional marketing tools — direct mail, print ads, catalogs, sales collateral to spread the word. (by the way, word of mouth is still the killer app).

I was a reluctant hero when I showed the CEO how we could get to the top engine rankings in minutes using pay-per-click for a quick infusion of leads. After getting PPC management in place, I got to work learning about organic search. It took about six years to grow to a thriving $40 million global industrial sales organization with an e-commerce call center, service department, and outside sales team. I was thrilled with this experience to bridge IT and marketing teams with “tech-marketing”. Eventually I trained some of the IT folks in this new marketing side so we could work together building a site that dominated the search engines at that time and the company still enjoys excellent ranking today for a majority of its products. Today the call center simply takes orders as fast as possible and makes very few outbound calls to get business.

Breaking it down…

Search Engine Marketing: I planned and managed 25 Google AdWords campaigns and Yahoo Search Marketing with 75,000 key phrases. One of the keys to my success is that I didn’t just present a lot of numbers and charts so the stakeholders could ask “so what”. Yes, I gave some analysis followed by actionable insights. Why were they abandoning our cart !! Well look here, since we added all those terms and conditions early in the checkout … you get the idea.

Search Engine Optimization: Cross-trained IT members in search engine optimization techniques to get products indexed on major search engine natural listings. Developed and generated over 75,000 web landing pages containing product details for superior indexing on search engines. Optimized content based on analytics for improved Google Page Rank.

Web Analytics: Segment and test email, search engine marketing, and affiliate marketing campaigns to recommend action items for web-based initiatives. My analyses showed that partnerships I established increased traffic from Referring Sites by 40%. Partnership traffic and now comprises 9% of total site traffic and growing.

Database Administration: Manage database of 2.5 million products advertised on company and affiliate websites. Direct a team of 5 data support persons for this project. Maintain database that automates fulfillment of direct mail and email campaigns.

Corporate Communications: Developed and managed marketing database used by marketing support personnel to generate customer mailing lists and provide fulfillment lists to direct mail processing center. Provided sales lead reports to account managers for Customer Relationship Management. Directed graphic designers creating online and offline content. Strong writing skills and an education in marketing communications enables me to see that the company’s online message mirrors offline branding.

Some of my prior assignments include being marketing manager for Acrodyne Industries, leading the company’s branding of its digital broadcasting products. Greg got his start in marketing communications graduating from NATO’s Defense Information School as a U.S. Navy Journalist.

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LinkedIn with Your Library

I recently developed a presentation for job seekers called “LinkedIn With Your Library”. I got the idea when I started aggressively using LinkedIn for business networking. I happened to stop a the County Library near my home and my librarian friend said “you have to see this.” It was a Reference website new to the library, one of the great resource gems that is being overlooked at your local library. It’s called Reference USA.

It helped me target businesses and contacts with boolean searches, geographic radius, etc. Then I went to LinkedIn and found out more about the contacts at that business. Try combining the two and see what happens. You’ll be surprised.

I currently am scheduled for workshops and seminars at 3 county libraries. Librarians inviting me to speak in one of their Adult Learning programs.

Greg Carter on LinkedIn

Greg Carter's Personal Branding

Are you in a job search? Here are some tips that will help you in any economy:

- A passion for action as a thought leader, conveying the difference you’ve made.
- What value are you contributing or can you contribute
- Convey the intellectual growth you can contribute to the organization as a thought leader

Remember your personal Brand. This will differentiate you from other candidates will introduce you as a problem solver today problem they didn’t know they had ! Be ready to quantify your results. Employers are looking for results and what you can contribute. Connect what you can contribute with a problem they appear to have

Your personal brand can be conveyed in your cover letter and Indy profile area of your resume anything you can do to make your resume stand out and have you stand out with your personal Brand what makes you different

For my branding, I can include the NBC logo for coverage I received when I build the nation’s largest and eBay store with more transactions than any business on ebay. And since the interview is posted on YouTube, I can include the YouTube logo. As a Navy Journalist, I won multiple awards for my work as well as medals for overseas deployments. So e U.S. Navy logo is not out of the question to show what I’ve done that few if any of my competition in the workplace have done.

Back to personal Branding for a minute. Be a “Beacon”. Come up with a memorable pitch or summary description of who you are what makes you different and take his pitch and make it repeatable memorable. Now build your “Tower”. This could be a blog, a link in your e-mail signature, a LinkedIn profile and a Google Profile account.

And don’t forget a Facebook page for yourself. Contribute to haroreporter.com which allows you to submit a unique experience, strategy or idea in front of thousands of reporters.

Good luck in your job search. Leave a post here. I’d like to hear about your success story and how these tips have helped you.

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ebay? Yes, just another Spoke in your Hub

I’m currently working on a proposal for a client who want to put up an ebay Store. They’ve looked at the YouTube video where I applied an ebay marketing tactic to drive record traffic to one of the most successful industrial supply websites in the world. Funny thing is,  a lot of people seem to think that ebay is still a giant yard sale. Did you know that Sony and Toys ‘R Us both have an ebay Stores? And the list goes on and on amid the big retailers.

So here I go again on a fun, yet challenging project which has proven successful and I’m confident will again. It’s not your typical ebay listing process you may be familiar with.

I’m connecting a SQL database to third party listing software to upload a client’s parts inventory. They don’t have near the 67,000 items I’ve listed (now 2 million), but they can expect a huge return on their investment. I’ll post again once the orders start rolling in from the Store. Read up on your “ebay Tips and Tricks” and you just might be surprised at what’s possible.

It’s important to remember that ebay is just one “spoke” that feeds your web “hub”. I see it as nothing more than a tool that will lead to more traffice to your site, while creating a new revenue stream.

I’m fortunate to know a bit about databases and code to push an ebay Store to the limit. Fear not. Try this at home. For this and other fun projects you can see go to netmarketinginc.com

Greg, (a.k.a.) Chief Technologist and Firestarter

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Visibility 101 Class for Startups

Course Level: Introductory 101

NetMarketing is offering the following 2-hour evening course to small businesses in New Jersey, Pennsylvania and Delaware. Contact your local small business association or County Library System for course dates and times.

Small Business Online Marketing

TARGET AUDIENCE:
This seminar is for the small business owner who wants to increase their business visibility on the internet using low-cost or no-cost advertising. The Yellow Pages aren’t what they used to be …

OBJECTIVES: Upon completion of this seminar, attendees will understand:

- How to get visibility for your business in specific geographical areas
- Making your business stand out on Google Maps and online directories
- Google advertising on a shoestring budget
- Getting your business found by mobile smart phone users
- Social Media and Social Networking basics for small business
- How to set up a professional looking web presence in 15 minutes or less

COURSE LENGTH: 2 hours
MAX. NUMBER OF STUDENTS: 18 Students
STUDENT PRE-REQUISITES:  N/A
PRESENTER: Greg Carter

An advanced class is also being planned.

Contact: service@netmarketinginc.com or 856.381.7834

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What’s your True Conversion Rate?

Identify lost sales opportunities

After removing “Server Crud” and bounces, you can get a truer picture of your conversion rate. The results above reflect the performance of a Google Adwords campaign based on Google Analytics. The ads were for a particular SKU’s from inventory, that’s why the conversion rate is so high.

I queried the product database and uploaded the ad content using the Google AdWords Editor.

What makes the the Pie Analysis so valuable is to know the Missed Opportunity. You will need to review your server logs and not just rely on Google Analytics to get the truest picture of server activity.

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